FAQs
The product is designed to retain required flexibility. There is a great amount of similarity between investment programmes and we have designed a product based on those shared features. However, as a key guiding principle, we do not want to change things that work and take away that precious feeling of control. We create scale where it makes sense. The best way to find out how the product works is to sign up for a demo here.
Our main office is in London, UK. We have a centre of excellence in Poland. Our commercial team operates across Europe and our team members speak over five languages.
The Dealstack platform is hosted within the eu-west-2 (London) region of AWS. Customer data is held in compliance with the requirements of GDPR, and all operational processes in relation to customer data are compliant with GDPR.
Dealstack is wholly hosted with Amazon Web Services (AWS). AWS is ISO 27001 certified. The ISO 27001 certification is a global standard for information security. All customer interactions with the Dealstack platform take place over secure TLS connections. Customer data remains encrypted when stored within the Dealstack platform, and when in transit within the platform.
Request access by filling out your details here or by contacting us at sales@dealstack.io. Once we have understood your requirements, you will receive your credentials and you will be ready to go. We can provide you with access within a few hours if you have an urgent need. If you ever need our help, we are always available to answer questions and provide guidance.
Yes. Deal managers input the details of the investment programme into Dealstack, request investor personal information, specify KYC requirements and upload the legal contracts. Management investors are onboarded on the Dealstack platform, providing requested information and executing the relevant contracts through Dealstack’s guided workflow. The best way to find out how this works in practice is to sign up for a demo here.
The product has been designed by experienced private equity professionals with knowledge of the needs of the target audience in mind. These are: investment professionals, legal advisors, functional experts (for example, fund / SPV administrators), company management and individual management investors.
Dealstack supports signatures ranging from wet ink signatures, to eIDAS compliant digital signatures and various digital signatures in between. The client can choose their preference depending on jurisdiction and internal compliance.
We offer 24/7 support to our clients. If you need to reach us then we recommend that you contact us by email to this address and we will respond as soon as possible. If you are a client and your query is urgent or you require telephone support, you can call our dedicated helpline on this number: +448455281487. Please note that our main language of operation is English although we have multiple team members with good working knowledge of most of the main European languages.